We collect personal information about you such as your name, address, telephone number, email address and credit card and/or debit card details where this information is necessary for us to carry out our business activities and engage with you as our customer. We also collect details about the products that you have purchased.
We specifically gather customer personal information to enable us to:
When you view our website, we may store some information on your computer. This information will be in the form of a 'Cookie" and will help us in several ways. For example, Cookies allow us to tailor our website to better match your interests and preferences and optionally provide automatic member login. With most Internet Browsers, you can erase Cookies from your computer hard drive, block all Cookies, or receive a warning before a Cookie is stored. Please refer to your Browser instructions or help screen to learn more about these functions.
We collect information directly from you when you interact with us, for example when you send us an email, call our hotline or fill in the electronic warranty form on our webpage.
We may disclose your personal information to customer service personnel for on-site servicing or repair. We do not sell or provide your information to any third parties outside of the Fluidra business.
We take reasonable steps to ensure personal information is kept secure and to protect it from misuse, loss, unauthorised access, modification or disclosure. We also take reasonable steps to destroy or permanently de-identify personal information if it is no longer required.
We will, on request, provide you with details of the personal information we have collected about you. To make a complaint about a privacy breach, obtain details of your information, or if you wish us to update your personal information, please contact us by e-mail at firstname.lastname@example.org or by telephone on +61 2 9688 0100. If you make a complaint, you will need to provide us with sufficient details regarding your complaint together with any supporting evidence. We will investigate the issue and determine the steps that we will undertake to resolve your complaint. We will contact you if we require any additional information from you and will notify you in writing of the outcome of the investigation. If you are not satisfied with our determination, you can contact us to discuss your concerns or contact the NZ Privacy Commissioner.