Zodiac Group Australia Pty Ltd (Zodiac Australia)warrants that its Products will be free from defects in materials and workmanship for the periods specified below when used in domestic swimming pools.
|Product Category||Model & Warranty Period||Limitations or Enhancements|
|Pool Pumps||Titan Series Pumps - 2 Years||Mechanical Seal 1 year only|
|Polaris Booster Pump - 2 Years|
|FloPro Seires - 3 Years||Mechanical Seal 2 year only|
|FloPro e3 - 3 Years||Mechanical Seal 2 year only|
|FloPro ePump - 3 Years||Mechanical Seal 2 year only|
|Pool filters||Titan Sand Filters - 10 Years(tank)||Internals & multi-port valve 1 year|
|Titan CF Series - 2 Years (tank)||Pressure Gauge and Element 1 year only|
|CS & CV Series - 5 Years (tank)||Pressure Gauge and Element 1 year only|
|Pool Cleaners||Zodiac & Polaris branded pool cleaners - 2 Years|
|Salt Water Chlorinators||C Series & Ei Series - 2 Years||C Series electrode 1 year only|
|TRi Seires - 3 Years||Peristaltic pump, tubing, one way valve and sensors sold with pH or PRO models - 1 year only|
|Purification Systems||Nature 2 Express Vessel - 3 Years||Replacement cartridges 6 months|
|Chemical Feeders||Zodiac acid & chlorine feeders - 2 Years|
|Pool Heating||Zodiac Heat Pumps - 2 Years||Titanium hea exchanger - lifetime warranty against corrosion|
|Zodiac Gas Heaters - 2 Years||Peristaltic pump, tubing, one way valve and sensors - 1 year only|
|Pool Controllers||iAqualink System - 2 Years|
|Aqualink Control System - 2 Years|
|Water Features||All Zodiac Water Features - 1 Year|
|Valves||All Zodiac/Jandy Valves - lifetime of pool originally installed on|
|Actuators - 1 Year|
For the purposes of this warranty, 'domestic swimming pool' means a swimming pool on a single dwelling site. Products used at other sites, including (but not limited to) hotels, swimming schools, rehabilitation and therapy centres, apartment buildings, town house complexes and other multiple dwelling sites, are generally operated for significantly longer periods and are subject to more wear and tear than Products used in domestic swimming pools. Consequently, for all Products used at such sites the warranty period is 1 year instead of the periods set out above. Zodiac Australia may, however, in its absolute discretion, consider extending the 1 year warranty period for Zodiac Products used at particular sites because of actual usage patterns. Any such extension shall only be binding if Zodiac Australia gives it expressly in writing.
Register your Zodiac product today to ensure we can provide you with the best possible after sales support if required at warranty.zodiacpools.co.nz
Should you have a product issue your first point of contact should be the retailer that sold you the product. Many of the calls our After Sales team receives relate to installation issues that should be addressed by the retailer. If there is a genuine issue with the product and you need to make a warranty claim call Zodiac Australia Customer Service on 1800 688 552 or email us at firstname.lastname@example.org. You will obtain a warranty ID number which is used to track the progress of your claim.
In Australia, consumers are provided addition protection by guarantees under Australian Consumer Law. The benefits of the Zodiac warranty are in addition to rights and remedies offered under the Australian Consumer Law. The Australian Consumer Law act entitles you to a replacement or refund for any major product failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.